Switching, data export and jurisdiction
This page carries the information we owe you under Articles 26, 28 and 29 of Regulation (EU) 2023/2854 (Data Act). The binding rules are in our switching and termination terms.
Procedures, methods and formats (Art. 26 (a))
You can start a switch at any time from your organisation's legal settings, by email or in any other text form. We name a contact and the sequence of steps within five working days. The transitional period is 30 calendar days after a notice period of at most two months, and it can be extended.
| What | How you get it | Format |
|---|---|---|
| Master data of your organisation | Contained in the export bundle | JSON |
| Members, roles and invitations | Contained in the export bundle | JSON |
| Workspaces and who is assigned to them | Contained in the export bundle | JSON |
| Network connections and canvas layouts | Contained in the export bundle | JSON |
| Server, service and add-on bookings, booked packages | Contained in the export bundle | JSON |
| Contracts and quotes | Contained in the export bundle | JSON |
| Orders, processes, tasks and comments | Contained in the export bundle | JSON |
| Invoices with their line items, receipts, dunning notices and subscriptions | Contained in the export bundle | JSON, invoice documents as PDF with embedded ZUGFeRD 2.x XML |
| Consents to legal documents and processing annexes, with the audit trail | Contained in the export bundle | JSON |
| Notifications and the recipient lists behind them | Contained in the export bundle | JSON |
| Knowledge base scopes | Contained in the export bundle | JSON |
| Measures taken under the acceptable use policy | Contained in the export bundle | JSON |
| Data inside a booked service | Export function of that service | Depends on the service |
| Your virtual machines | Image handed over per server booking on request | raw, qcow2 |
| Software and artefacts you brought yourself | Handed over on request | Original format |
The bundle itself is JSON with a documented schema and a manifest that carries a checksum per file. The rows above are generated from the same category list the export builder uses, so this table cannot fall behind what the export actually contains.
Known limitations: we do not adapt the data to the schema of a particular receiving provider and we do not migrate it into their systems. Data specific to the internal functioning of our own service is excluded where disclosing it would risk our trade secrets; the switching terms list those exclusions exhaustively.
Register of data structures and formats (Art. 26 (b))
The export bundle documents its own schema: every file states its version, and the manifest lists the categories with a checksum per file. Structured data uses JSON, files keep their original format, invoices follow ZUGFeRD 2.x, and virtual machine images use raw or qcow2. We publish changes to this structure with the switching terms.
Charges (Art. 29)
We charge nothing for switching itself and no early termination penalties. Up to and including 11 January 2027 we may charge a reduced fee for assistance that does not exceed the costs we directly incur, and we evidence those costs on request. From 12 January 2027 we charge nothing at all. The ongoing charges for services you keep using during the transitional period remain unaffected.
No service on this platform is one where switching becomes very complicated or expensive, or requires substantial intervention in the data, digital assets or service architecture.
Jurisdiction and government access (Art. 28)
Jurisdiction of the ICT infrastructure
Federal Republic of Germany
Place of processing
Hetzner Online GmbH data centre, Falkenstein, Germany
Group affiliation
None. Stelvion Systems is a sole trader and is not controlled by an undertaking established in a third country.
Measures against unlawful international governmental access to non-personal data held in the Union: processing and storage exclusively within the European Union; full disk encryption at rest and encrypted transport; privileged access restricted to the provider; only subcontractors that process within the Union, bound to equivalent requirements; review of every request as to its legal basis and exhaustion of the available remedies; notification of the customer where legally permissible; and disclosure only on the basis of a request permissible under Article 32 Data Act, in particular an international agreement or a mutual legal assistance request.
Erasure
After the transitional period you can retrieve your data for at least 30 calendar days. We remind you seven days before that period ends. Afterwards we erase everything in full, including backups within their rotation of at most three months. Records we must keep under commercial or tax law are blocked for the duration of the retention period and erased thereafter.